Not listing the specifications of a mattress can sometimes be a red flag, but not always. If a manufacturer has a strong reputation, with few complaints, and is thoughtfully and logically designing their mattresses, there could still be a hidden gem in their offerings. Bedding Industries of America, which manufactures brands like Millbrook, Hemingway, and Eclipse, makes excellent mattresses, but they do not list all the specifications—only the materials used.
For comparison, having access to mattress specifications can be helpful, as it provides a basis for making informed decisions. When you look at their website, they say all the right things, and it seems they’ve been in business for a long time. However, that still doesn’t define the comfort level that’s best for you. I have no doubt that they can create a mattress you’ll love, and they may even be willing to customize things further, such as splitting the comfort layer, since they are the manufacturers.
On the other hand, @DLX and @EngineeredSleep are also capable of making similar modifications if needed. @EngineeredSleep, in particular, is known for its flexibility and willingness to accommodate almost any customization request. Both brands offer mattresses that allow you to adjust the firmness at home, which is a nice feature. Should you need a firmer, softer or even a different material, ie. latex vs polyfoam, both DLX and ES can accommodate you, now or in the future without sacrificing the entire mattress. DLX, for example, can split the internal comfort layer, so you can have one side soft and the other medium. I did this for my mother-in-law, who is elderly and couldn’t try the mattress before purchasing. She found the firm side to be perfect and never needed to try the medium side, as she only sleeps on that side. There was no need to make any changes.
With Engineered Sleep, you usually don’t need to swap anything. You can simply flip the core layer to adjust the firmness to your preference. If you do need to swap the comfort layer, that’s always an option too.
The additional TMU promotion can also make the pricing more appealing.
I would expect the customer service from all three brands to be similar. However, it’s important to consider what happens if the mattress doesn’t work quite as expected. Make sure you understand each company’s return, exchange, or warranty policy. It’s important to have a safety net in place, just in case.
Ultimately, price, customer service, adaptability, and the ability to customize after purchase are key considerations. Your preferences may change in five years. While your mattress may not “expire” at that time, your body might be telling you something different. What will your options be then? Even with a 25-year warranty, if comfort adjustments aren’t covered, you may find yourself starting over. While a long warranty is a nice perk and often a sign of a company’s confidence in their product, you also need to have confidence that the mattress will continue to meet your body’s needs over the long term.
I know this might not make your decision any easier, but there are some important factors to consider.
I wish you all the best with your final decision and look forward to hearing about it once you’ve made it.
Maverick