We’ve been sleeping on our Sleep EZ twin xl mattresses for about 6 years. Mine (Soft Vita (Radium) Talalay, Med. Vita (Radium) Talalay, Firm Dunlop) always felt like sleeping on a cloud…just loved it…until the top two layers developed a dip that made it very uncomfortable. After living with this for awhile, I finally called Sleep EZ…I sent them photos and then Rodger quickly replaced my soft and medium layers. Got them, was all set to finally get a good comfortable night’s sleep and it was just not comfortable. Felt like too much pressure on my hip and shoulder. I called Sleep EZ back and explained my problem and was advised to try using it outside of the mattress cover for a few nights (still made no difference). Then was advised to switch the layers around…still very uncomfortable. Finally, I became aware that the new soft and medium talalay layers were the Talalay Global Brand. I called Sleep EZ back, but learned they were not using Vita Talalay for the time being. After researching for hours, and talking with other latex mattress companies, I learned that the Vita Talalay Soft and Med and Talalay Global Soft and Med. had different ILDs. I called Rodger at Sleep EZ who was able to get specific ILD information from TG. The two TG layers that matched my VitaTalalay layers were labeled on the TG ILD scale as "Plush or Super Soft - N1"and “Firm - N4.”. I don’t think SleepEZ normally stocks these two ILDs, but Rodger went out of his way to make it happen. I can’t thank Sleep EZ , especially Rodger, enough!!! First, they stood by their warranty with absolutely NO hassle! Second, Rodger continued to patiently work with me until I was satisfied!!! Once again, I can hardly wait to go to bed each night…I feel like I am sleeping on a cloud, but very much supported at the same time! It was a good lesson for me though. Now I will always verify the brand AND ILD (which is much more specific than descriptions such as soft, med, firm). Meanwhile, since I had the Med TG on hand (which didn’t work for me), I tried it out on my husband’s side and it worked great, so I ended up buying that layer!
Hi cardinal - and welcome back to the Mattress Underground after 7 years!
I’m very glad to have your glowing review of long time Trusted Member SleepEZ as they have always gone ‘above and beyond’ for their customers. Happy to hear you have replaced your worn layer and that they could assist in getting you the Talalay Global firmness you wanted - different suppliers can have different firmnesses for similar ILDs depending on how the Latex was processed. Hopefully you now will have many comfortable years on this new replacement layer!
~ Basilio
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